What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    porque nao recebo e-mails de confirmação e como posso recuperar meus envios deletados?

    Asked by ThiagoLourenco on July 06, 2013 at 02:58 PM
    Boa tarde!
     
    1- Na Lixeira eu encontro apenas os Fromulário que foram deletados ( Segue Print em anexo - LIXO)
    Porém NÃO localizei os envios(cadastros) q haviam sido feitos  atraves do formulario em meu site: http://www.cursosdeadestramento.com/curso-de-adestramento-de-caes/curso-de-comportamento-canino-e-adestramento-com-dante-camacho-em-sp/

     
    2- E agora mais um problema, quando a pessoa se cadastra no fromulario em meu site, eu já não recebo a informação de cadastro em meu e-mail!
    Ja fiz os procedimentos sugeridos por vocês, mas ainda assim não consigo receber estes cadastros no meu e-mail!
     
    Segue Imagens em Anexo ( Imagem001, Imagem002, Image003) 
    Voces poderiam analisar qual o problema em minha conta e porque NÃO recebo os cadastros no meu e-mail?
      
    Obrigado e Aguardo contato!
     
     
    Screenshot
    E-mails style print font site
  • Profile Image
    JotForm Support

    Answered by jonathan on July 06, 2013 at 05:26 PM

    Hi,

    You only need to change the Email Notification Sender E-mail to "noreply@jotform.com" . You do not need to change it on Recipient E-mail.
    In the recipient e-mail you should put your email account contato.cursosdeadestramento@hotmail.com

    Please check your email notifications and correct if necessary.
    I have already check in the email server the email account  contato.cursosdeadestramento@hotmail.com and it is not bounce listed.

    Please inform us if you need further assistance.

    Thanks.

  • Profile Image

    Answered by ThiagoLourenco on July 06, 2013 at 06:20 PM
    New response receivedOlá Jonathan, boa tarde!
    Jonathan poderiam VERIFICAR SE Meu e-mail ESTA Na bouncelist ?
    e-mail: contato.cursosdeadestramento @ hotmail.com
    O Que eu devo Fazer, devo USAR Outro ENDEREÇO ​​de e-mail ou é possivel retirar este e-mail da bouncelist ?
    Obrigado!
    Sent: Saturday, July 06, 2013 6:26 PM
    To: contato.cursosdeadestramento@hotmail.com
    Subject: Re: porque nao recebo e-mails de confirmação e como posso recuperar meus envios deletados?
    A new response has been received:
    Answered by jonathan
    Hi,
    You only need to change the Email Notification Sender E-mail to "noreply@jotform.com" . You do not need to change it on Recipient E-mail.
    In the recipient e-mail you should put your email account contato.cursosdeadestramento@hotmail.com
    Please check your email notifications and correct if necessary.
    I have already check in the email server the email account contato.cursosdeadestramento@hotmail.com and it is not bounce listed.
    Please inform us if you need further assistance.
    Thanks.
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image
    JotForm Support

    Answered by jonathan on July 06, 2013 at 09:34 PM

    Hi,

    Latest I checked again, your email account contato.cursosdeadestramento@hotmail.com is not bounced listed anymore. So, emails were being sent properly already. I have included the latest email logs on this message(see at the bottom)

    As mentioned also, you were not able to set properly the Recipient E-mail, you used "noreply@jotform.com" on it. I corrected this already in your autoresponder email in the form

     

    Please inform us if issues persist.

    Thanks.

     

    ================================

    /var/log/jotform/amazonSES.log:[06/Jul/2013:19:31:24 -0400] 31817609815864 AmazonSES Sent email to contato.cursosdeadestramento@hotmail.com - MessageID:0000013fb6535fa4-330b17d2-a8f2-4ddd-85f9-d93a94cd8e37-000000 - RequestId:2c41bcc2-e694-11e2-9b4c-adbf1f068c08 /var/log/jotform/amazonSES.log:[06/Jul/2013:20:48:56 -0400] 31817609815864 AmazonSES Sent email to contato.cursosdeadestramento@hotmail.com - MessageID:0000013fb69a5b16-1ee5f63b-b45c-4f2a-8ff8-752be08cc239-000000 - RequestId:010046dd-e69f-11e2-9ea8-e980ab0b3765 /var/log/jotform/amazonSES.log:[06/Jul/2013:20:48:57 -0400] 31817609815864 AmazonSES Sent email to contato.cursosdeadestramento@hotmail.com - MessageID:0000013fb69a5c69-ca4fd744-3a26-4649-97e5-9dec76bb7832-000000 - RequestId:01338c48-e69f-11e2-bd9a-637397429077 /var/log/jotform/amazonSES.log:[06/Jul/2013:20:58:58 -0400] 31817609815864 AmazonSES Sent email to contato.cursosdeadestramento@hotmail.com - MessageID:0000013fb6a3885f-e8400c57-70b5-4d26-a371-1f92c19f0242-000000 - RequestId:67789dd9-e6a0-11e2-9048-fd6948af4217 /var/log/jotform/amazonSES.log:[06/Jul/2013:20:58:58 -0400] 31817609815864 AmazonSES Sent email to contato.cursosdeadestramento@hotmail.com - MessageID:0000013fb6a389d2-2236bf14-c406-4622-9e3c-d7d70a2fa78d-000000 - RequestId:67b22535-e6a0-11e2-85f7-053deea70bc2
  • Profile Image

    Answered by ThiagoLourenco on July 06, 2013 at 09:49 PM
    New response receivedOlá, ja estou recebendo as notificações de cadastros no meu e-mail contato.cursosdeadestramento@hotmail.com
    O unico problema que ainda presiste é que a auto resposta nao está sendo enviada para quem se cadastra no formulario!
    Preciso realmente que as pessoas recebam uma mensagem informando que foram cadastradas com sucesso!
    Compreendem meu problema?
    Obrigado!
  • Profile Image
    JotForm Support

    Answered by jonathan on July 06, 2013 at 10:46 PM

    Hi,

    I have responded to your post about this already here

    http://www.jotform.com/answers/238392-Porque-quando-fa-o-o-Cadastro-no-Formulario-N-O-recebo-um-e-mail-de-Auto-Resposta-#1

    Please try not creating too many thread with similar question only. It will only delay our response and can be confusing also.

    Thanks.