Paiment problem. Upgraded account and paid but for 1 year to a premium account but i see no change

Last friday March 7 I upgraded the account for a client using his credit card and addedt him to mu account as a user.

The email used for payment billing is repcomm@videotron.ca and the clients Mastercard

I also added repcomm@videotron.ca. as a user to my account.

He created a new jotform account Snow123.

Nor the clients acccount nor mine have been upgraded to "Premium" but his credit card has been charged.

What went wrong?

How do we resolve this?

Jean

514.996.6152

During the upgrade process I also tried to change the username from jeangeorgiadis to snowbirds.

In the upgrade form in "Aditional info" the user name field is editable.

Might this be the problem?

Why did the system allow me to change the userneme?

How do we resolve this?

Hello jeangeorgiadis,

Please be noted that the username can only be changed by JotForm staff. The "JotForm Username" in the payment window is just for confirmation and to change it if you are upgrading some other account.

Please confirm which account you need to upgrade and apply the payment of premium yearly subscription. Please let us know the username.

If you want to change the username from "jeangeorgiadis" to "snowbirds", do let us know and we will do the needful.

We will wait for your response.

Thank you!

Thanks for your promt response.

Please aply the upgrade payement to the jeangeorgiadis account.

Please also change the account name to snowbirds as long as I will not lose any existing forms in my account.

Will the pasword remain the same?

Regards

Thanks for the name change. 

Can you now aply the payement upgrade to the snowbirds account ?

Regards

Sorry I guess you answered the paiement question the same time I posted my comment.