JotForm Notifications

  • johnvitti
    Asked on April 9, 2014 at 12:42 PM

    Hi!

    I recently signed up for Jotform and I thought I had email forwarding setup so I'd receive notification of submitted forms.  I have no trouble receiving forms from my clients, however I'm not receiving email notifications when they arrive.  Could you please direct me as to how I can make sure the notification is set up?

    Thanks,

     

    Sophia 

  • scubbae2000
    Replied on April 9, 2014 at 12:53 PM

    Hey johnvitti 

    check out this links http://www.jotform.com/help/25-Setting-Up-Email-Notifications

  • Carina
    Replied on April 9, 2014 at 1:53 PM

    Hello Sophia,

    You need to add your email to the recipient's email in the notification:

    JotForm Notifications Image 1 Screenshot 20

    You can see our guide for more details. You can also add a custom sender email to prevent email providers from blocking the reception of the notifications.

    Also you can check if your email is in our bounce list and remove it if it's the case.

    Let us know if we can be of more assistance.