Click on submit leaves the page in Internet Explorer and Firefox

  • XLAutomation
    Asked on April 12, 2014 at 8:56 PM

    I have a form that I am using to capture email address and country before providing visitors with a download file... It works perfectly in Chrome....but in IE and Firefox it goes to a page off my website to supply the download....I want it to basically just supply the file without leaving the page... My site has been built using Google Sites and I have included the Jotform using the Jotform Google Gadget..... I have also included the screen shot of the page that is displayed when you submit this form using IE of Firefox

    Jotform Thread 361768 Screenshot
  • Welvin Support Team Lead
    Replied on April 13, 2014 at 5:28 AM

    I tested it here and all browsers have the same output with redirecting to another page. This is because you have it as a Custom Thank You URL. 

    You may consider choosing the 3rd option, the Thank You Message and put your file download here.

    Click on submit leaves the page in Internet Explorer and Firefox Image 1 Screenshot 20

    Thanks