The text-area field generates an error for word entry limits that is easy to miss when submitting the form

  • caroldiehl
    Asked on April 23, 2014 at 6:44 AM

    I am trying to apply for a Harpo Foundation grant. The error message says there are erros on the form. How do I know what these errors are?

  • Ashwin JotForm Support
    Replied on April 23, 2014 at 9:36 AM

    Hello caroldiehl,

    Do you mean to say that on click of submit button, you get an error message as "There are errors on the form. Please fix them before continuing."

    You get this error when you have not input some value in required field. You can also see this error in case the data input by you is not in desired format. You need to simply scroll up and find out the error message being displayed for any field. Please check the screenshot below:

    The text area field generates an error for word entry limits that is easy to miss when submitting the form Image 1 Screenshot 20

    Once the errors of highlighted fields are corrected and then clicking on the submit button will not show you any error. You should be able to submit the form as expected.

    Do get back to us if you have any questions.

    Thank you!

  • caroldiehl
    Replied on April 23, 2014 at 9:51 AM
    Thanks, I get that! It would be easy if there were a highlighted field to tell me where the error is, but there is not.
    ...
  • caroldiehl
    Replied on April 23, 2014 at 9:51 AM
    This is the only place where a pink bar appears:
    ...
  • Ashwin JotForm Support
    Replied on April 23, 2014 at 10:52 AM

    Hello caroldiehl,

    I'm sorry for the trouble caused to you.

    I am unable to replicate the issue you are having. I was able to submit the form successfully. Please check the screenshot below:

    The text area field generates an error for word entry limits that is easy to miss when submitting the form Image 1 Screenshot 20

    Did you try to share a screenshot in your previous message where pink bar appears? We are unable to see the image you uploaded. Please share the screenshot again and we will take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    Also let us know on which browser are you using to submit your form and we will check it here.

    We will wait for your response.

    Thank you!

  • caroldiehl
    Replied on April 23, 2014 at 11:21 AM
    I also wrote to the Foundation and found out that there is a 200 word limit to the Artist's Statement. That seemed to be the problem, not at all clear on the form.
    ...
  • caroldiehl
    Replied on April 23, 2014 at 1:11 PM
    If you are looking to improve your form, that could be MUCH more clear. Not everyone can guess what 400/200 means. Looks like some kind of code.
    ...
  • TitusN
    Replied on April 23, 2014 at 2:44 PM

    Hello,

    Yes  - that is a valid observation - the indicator is not as intuitive as it should be.

    I have asked our developers to consider the illustration below as afix:

    The text area field generates an error for word entry limits that is easy to miss when submitting the form Image 1 Screenshot 20

    That would be more informative - would you agree?

    Thanks

  • caroldiehl
    Replied on April 23, 2014 at 3:01 PM
    Thanks for being so responsive! And I would add in addition to "200 words"--"200 word maximum"
    Yes. much more informative!
    ...
  • TitusN
    Replied on April 23, 2014 at 4:27 PM

    Hmmm...

    How about we meet in the middle - 0/200 words used

    The 0/200 part is a counter which must be there, such that if you enter 150 words - the counter would read 150/200 Words Used - which is why I would have difficulty using the word "Maximum" - perhaps I missed what you intended to communicate - please correct me if I did.

    Alternatively - we could include a countdown number - 50 Words out of 200 to go,  or 200 Words to go

    Thoughts?

  • caroldiehl
    Replied on April 23, 2014 at 7:21 PM
    What was not clear was that I could not go over 200 words. So however you express that...."200 word max" will do it too.
    ...
  • Elton Support Team Lead
    Replied on April 23, 2014 at 10:12 PM

    @caroldiehl

    Maybe adding a word after the counter will help?

    Example:

    0/50 Words Max

    Or you can change the word "Words Max" to your preference. To do that, just inject this CSS code to your form.

    [id$="-limit"]:after {

    content: " Words Max";

    }

    Guide: How-to-Inject-Custom-CSS-Codes

    Hope this workaround helps!

  • caroldiehl
    Replied on April 23, 2014 at 10:21 PM
    Perfect! I appreciate your attention to this!
    ...