When the address is entered the fields show a required field error even if they are filled out

  • MLicciardi
    Asked on April 28, 2014 at 12:57 PM

    Both of my forms are showing errors when users enter their addresses.  Although they are entering full addresses, it's saying the field is required and not letting them submit.

     

    This is happening on both forms on my site -

    http://www.adultfinancialeducation.org/become-member

    http://www.adultfinancialeducation.org/workshop-registration

     

    And is greatly hindering business!

     

     

  • MLicciardi
    Replied on April 28, 2014 at 1:14 PM

    FYI - I've just cleared the form cash and it's not working

  • MLicciardi
    Replied on April 28, 2014 at 1:24 PM

    I believe you tested them after I opened up the fields to be NON required.  I've just reset them to required and am getting the error again.  I"m getting the error in both Explorer and Firefox.

  • MLicciardi
    Replied on April 28, 2014 at 1:31 PM

    When the address is entered the fields show a required field error even if they are filled out Image 1 Screenshot 20

     

  • Elton Support Team Lead
    Replied on April 28, 2014 at 2:11 PM

    Hi,

    That is happening because the country field from your address field is not actually removed instead it was hidden by a CSS code.

    To fix that, please remove the CSS code injected to your form. You can find the CSS codes when you follow this guide. https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Next, the country field should appear on your address field. To remove this field, use the Fields property and uncheck the country from the list.

    When the address is entered the fields show a required field error even if they are filled out Image 1 Screenshot 20

    Thanks

  • MLicciardi
    Replied on April 28, 2014 at 2:22 PM

    Thank you so much - that works!