AutoResponder Does Not Appear to be Working

  • youcantfail
    Asked on May 2, 2014 at 7:04 PM

    I set-up an Auto Responder Notification to both of my forms. I filled out the form on our web site to confirm that auto responder email worked. However, it's been 15 minutes and I still haven't received the auto-responder email. Suggestions?

    Thanks!

    Page URL: http://youcantfail.com/kick-tail-with-us/join-the-kick-tail-movement/
  • BryanPaulo
    Replied on May 2, 2014 at 7:59 PM

    Hi youcantfail,

    Please make sure the Sender Email in your Email Notifier is set to noreply@jotform.com. And the Reply-To section should be set to the name of the Email field on your form (in your case it should be Email).

    AutoResponder Does Not Appear to be Working Image 1 Screenshot 30

    And make sure the Recipient Email in you Autoresponder is set to the correct field (e.g. Email).

    AutoResponder Does Not Appear to be Working Image 2 Screenshot 41

    Please let us know if you need further help.

    Bryan

  • youcantfail
    Replied on May 2, 2014 at 8:49 PM

    Thanks Byran! Is this correct?

    AutoResponder Does Not Appear to be Working Image 1 Screenshot 20

  • Cesar
    Replied on May 2, 2014 at 11:15 PM

    I was checking your form's settings. It appears you now have the proper settings on your AutoResponder:
     
    https://shots Screenshot 10

    Please make sure to test your AutoResponder by making an actual submission to your form.

    Do let us know if you need further assistance. Thank you.

  • youcantfail
    Replied on May 2, 2014 at 11:35 PM

    It's fixed. Thank you everyone!

  • Cesar
    Replied on May 2, 2014 at 11:37 PM

    On behalf of me and my colleagues, you are welcome. Do let us know if you need any other assistance. Thank you.