Google Analytics Not Tracking Original Source

  • popupgelato
    Asked on May 15, 2014 at 3:58 AM

    Hello, the issue I am currently having is that all of my completed goals in Google Analytics that use JotForm to get to my custom "Thank You" page are saying they are being referred to me via "submit.jotform.co / referral"

    So unfortunately, I can't really track their true source.  Can you help me?

    Jotform Thread 377612 Screenshot
    Page URL: http://www.popupgelato.com/contact-us/
  • jedcadorna
    Replied on May 15, 2014 at 9:14 AM

    Hello,

    Thank you for contacting us.

    How about redirecting your user to a custom thank page in your website then put the google analytics script in your thank you page. Can you try that let's see if that captures the source of the submitter.

    Paste your thank you page URL in 'Custom URL'.

    Google Analytics Not Tracking Original Source Image 1 Screenshot 20

  • WebSummit
    Replied on December 1, 2014 at 9:50 AM

    Hey,

    We've tried this solution, but are still losing our source tracking because before it redirects to our /thank-you page the users are directed to a unique Jotform URL.

    Any ideas how to fix this?

    Killian 

  • Charlie
    Replied on December 1, 2014 at 11:19 AM

    Hi Killian,

    I've created a separate thread so that we can focus more on the concern that you have and to further give you assistance. Please refer to this link for an update: http://www.jotform.com/answers/467493. 

    Thank you.