forms not forwarding to email

  • froggyscatrescue
    Asked on July 2, 2014 at 12:24 PM

    I just received a foster application and it didn't forward to my email address. If I wasn't expecting it, I wouldn't have known about it. This is a repeat issue that has happened several times already. PLEASE fix this as it is extremely frustrating to have to keep dealing with the same problem over and over again. I am paying for this service and would appreciate if it does what I pay for. Thank you

    Page URL: http://www.froggyscatrescue.com/pages/foster-application
  • David JotForm Support
    Replied on July 2, 2014 at 2:52 PM

    Hi,

    I checked your email notifications and it appear you have setup a custom domain for your emails in both your notification and your response:

    forms not forwarding to email Image 1 Screenshot 40

    forms not forwarding to email Image 2 Screenshot 51

    Unless this is set to "noreply@jotform.com" you may experience issues with spam filtering or your email provider blocking the emails.  Our last email log shows that the last email notification from your form that was sent, failed because of this:

    forms not forwarding to email Image 3 Screenshot 62

    If you must have a customer SMTP for your emails, follow this guide:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If not, please change your notification and response sender email to "noreply@jotform.com" and this should remedy your issue.  If it does not, please let us know and we will be happy to look into it further.

    Thank you for using Jotform!