PDF Link not working in IE8

  • VCE
    Asked on July 28, 2014 at 8:49 AM

    When clicking the PDF Link in an email the link does not work in IE8.

    I had a similar issue with the edit submission link but this was fixed.

  • Welvin Support Team Lead
    Replied on July 28, 2014 at 9:32 AM

    Hi,

    Meaning, you cannot view it using your IE8 browser? Or, you can't download it in IE8? Did you see an error when trying to click the link? Please let us know!

    Thanks

  • VCE
    Replied on July 28, 2014 at 9:49 AM

    This is what I get when I click the link...

    PDF Link not working in IE8 Image 1 Screenshot 20

  • Welvin Support Team Lead
    Replied on July 28, 2014 at 10:06 AM

    Thank you for the screenshot. Don't you have another browser, i.e chrome or firefox? If you have, I would advise to download the PDF file using any of these browsers while I continue to investigate such problem.

    Thank you!

  • VCE
    Replied on August 1, 2014 at 7:19 AM

    Hi,

    Whilst I personally have another browser I can use, as a company we currently support IE8 as the default browser on company computers. This will therefore mean that the majority of users will, when clicking the link, open the file via IE8

  • jedcadorna
    Replied on August 1, 2014 at 8:45 AM

    I tried downloading the pdf link in email using IE8 and I was able to. I suggest that you reset your browser to default then try the link again. Please follow this guide on how to http://support.microsoft.com/kb/923737.

    PDF Link not working in IE8 Image 1 Screenshot 20