Form submissions going into spam

  • SQSBMedia
    Asked on July 28, 2014 at 1:51 PM

    Our form submissions are going into our spam folders. What can I do to prevent this from happening?

  • David JotForm Support
    Replied on July 28, 2014 at 2:45 PM

    Hi,

    Here is our guide on how to make sure you get your email notifications properly:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    This includes which addresses to white list and which domains to whitelist in your spam filter.  Also, many email clients have an option to treat emails that arrive in the spam box as regular mail in the future.

    https://support.google.com/mail/answer/9008?hl=en

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!