Can't edit, my form

  • service@21vek.by
    Asked on July 30, 2014 at 2:47 AM
  • Ashwin JotForm Support
    Replied on July 30, 2014 at 4:43 AM

    Hello,

    I'm sorry for the trouble caused to you.

    You want to edit your submission records. Is that correct. I did check your form's submission page and I am unable to replicate the issue you are having. The edit and delete button seems to be displayed correctly. Please check the screenshot below:

    Cant edit, my form Image 1 Screenshot 20

    I would suggest you to clear your browser cache and see if that solves your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • service@21vek.by
    Replied on July 30, 2014 at 5:00 AM

    We clear the cache, but botton does not appear. 

  • service@21vek.by
    Replied on July 30, 2014 at 5:04 AM

    Incognito also is not shown  Cant edit, my form Image 1 Screenshot 20

  • jedcadorna
    Replied on July 30, 2014 at 6:14 AM

    You are currently accessing the form in service@21vek.by account right? The form you are trying to access is from yulina account and that doesn't allow you since you only have a view permission.

    In order to edit a submission from service@21vek.by account you need an edit permission from yulina account.

    Cant edit, my form Image 1 Screenshot 20

  • service@21vek.by
    Replied on July 30, 2014 at 6:34 AM

    Oh... yes! thanks!!!