I tried to downgrade my subscription to the free plan vs. a monthly charge plan...

...but 8 hours later it still says we have a paid subscription. The button indicated a successful downgrade. How long should I expect to wait before seeing the change on our account?

Hi,

I went ahead and manually cancelled your subscription and downgraded your account.  If you are charged any further, please let us know and we will be happy to refund you.

Thank you for using JotForm!