How come my emails are not getting the notifications?

  • optizign13
    Asked on August 29, 2014 at 4:46 PM

    Hello. For the recipient email, I added 3 emails. But once I check the notification email, I only see one email that it was sent to. Please advise. 

  • Mike_T Jotform Support
    Replied on August 29, 2014 at 5:26 PM

    Thank you for contacting us.

    Let me please inform you, that the custom sender e-mail option works with separate emails. In other words, it does not list all the recipients in the 'To:' field.

    How come my emails are not getting the notifications? Image 1 Screenshot 20

    According to our logs, your test submission was properly emailed to specified recipients.

    Please feel free to contact us if you need any further assistance.