-
MOPSofNorthwoodAsked on September 15, 2014 at 9:13 PM
I am not receiving emails indicating new submissions. When I log onto JotForm, I see new submissions.
-
Ashwin JotForm SupportReplied on September 15, 2014 at 11:53 PM
Hello MOPSofNorthwood,
I did check your JotForm's notification email alert and found that you have not selected the "Sender Email" yet. Please check the screenshot below:
You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.
You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:
https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
You may also like to check your spam folder as well and see if the emails are there.
We will wait for your response.
Thank you!