Jotform not showing up...

  • hartelphotography
    Asked on September 15, 2014 at 11:18 PM

    For the past couple of days, when I go to jotform.com the website doesn't show up/load properly. I'm attaching a screen shot to better explain what I'm talking about. I have used different browsers, but nothing has worked. Everything has been fine in the past, but all of the sudden it's not working. Please help!

     

    Jotform Thread 429320 Screenshot
  • Mustafa VP of Product
    Replied on September 16, 2014 at 4:46 AM

    Hi,

    I checked your account and your forms show up on my tests (i am using Chrome). Can you confirm it is working for you too?

     

    Regards.

  • hartelphotography
    Replied on September 16, 2014 at 4:51 AM

    Hi Mustafa,

    No, the forms are still not working. I tried using Chrome, Firefox, and Safari. Is it possible that I am missing a plug-in?

     

    Thanks.

  • Mustafa VP of Product
    Replied on September 16, 2014 at 5:02 AM

    You do not need any plugin. It is interesting because i could successfully list your forms with Chrome and Firefox.

    Jotform not showing up Screenshot 20

     

    screenshot if from firefox but chrome is also working well. If the problem still continues can you send me console output your browsers. In chrome you can do that by following these step:

    - right click anywhere on myforms page and click "Inspect Element"

    - in the opening window below click "Console" tab

    - refresh page and wait until completes

    - copy and send me everything written in that console

     

    I know it is boring but cannot figure out why with limited information.

     

    Thanks.