How do we know if a support ticket has been issued and what the response is?

Hi,

You should receive a response on your thread once an update is available. It's either someone from the support team or developers will provide you updates on the request/bug ticket.

Is there anything we missed so we can check? Looking from your previous tickets, it seems someone is attending your inquiries. Don't worry, as soon as we get in to your latest response, we'll do our best to provide you solution.

Thanks!