Email notifications: emails are not delivered to email address

  • coollapelpins
    Asked on October 18, 2014 at 9:06 PM

    Hi

    our email account

    coollapelpins.com

    the submission wont sent to email : sales@coollapelpins.com

     

    please let us know whats the problem.

     

    thanks

    Page URL: http://form.jotform.us/form/42908092744157
  • Ben
    Replied on October 19, 2014 at 6:26 AM

    Hi,

    I took a look at your email notifications and from what I can see it is almost completed. Now the only part that you should set as well is to set the Sender Name. If you are not sure what to use you can select 'JotForm'.

    Email notifications: emails are not delivered to email address Image 1 Screenshot 20

    This will allow your email notifications to be received on your end.

    These 2 short guides are very good in regards to this:

    Setting Up Email Notifications

    Whitelisting JotMails IP Addresses

    Do let us know if you have any further questions.

    Best Regards,
    Ben