Email alerts, reply all only shows one email

  • KSIndustrialGroup
    Asked on October 23, 2014 at 12:40 PM

    Under "Setup and Embed" and then "Email Alerts" I created one alert on the "Email List" and under the "Reply To and Recipient Settings" I put 3 emails separated by a semicolon. It successfully sends to all 3 emails but when someone hits "Reply All" it only lists the first email. I do not want to create a separate "alert" for all 3, just one alert that sends to the three emails and can then be "replied all" to so everyone can keep track of correspondence with the customer.

    thanks,

    David

    Jotform Thread 448059 Screenshot
  • Mike_T Jotform Support
    Replied on October 23, 2014 at 3:52 PM

    Thank you for contacting us.

    We can suggest setting the Sender E-mail to default noreply@jotform.com or noreply@formresponse.com. In this case, all the email recipient will be listed in the To: field and the Reply All option will work properly.

    Email alerts, reply all only shows one email Image 1 Screenshot 20

    Please feel free to contact us if you need any further assistance.