i have a submission that didnt go to the proper emails.

  • wellnesshca
    Asked on November 5, 2014 at 10:35 AM

    The submission was the quiz form that was filled out this morning by an employee as a test. 

    I couldn't find a telephone number to contact you.

    Please help.

  • Ashwin JotForm Support
    Replied on November 5, 2014 at 11:02 AM

    Hello wellnesshca,

    Unfortunately we do not provide support over phone and our primary mode of communication is through forum.

    I am not sure if I have understood your question correctly. I did check your form and found that you have multiple conditional email / autoresponders. Do you mean to say that the conditions are not working and the email was not sent to the emails you have configured in your condition?

    i have a submission that didnt go to the proper emails Screenshot 20

    I would suggest you to explain the issue a bit more in detail and which condition is not working or on which email you have received the submission which is not configured in your conditions.

    We will wait for your response.

    Thank you!

  • wellnesshca
    Replied on November 5, 2014 at 11:11 AM
    Yes exactly.


    It sent it to an email address that is in the list but not to the other 4 emails. And it sent it to an email that isn’t in there at all but used to be.



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  • wellnesshca
    Replied on November 5, 2014 at 11:51 AM
    Got it. Thank you so much. We are good now. Have a great day.

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