Emails not being received after form is submitted

no longer recieving emails when a form has been submitted.

Hi,

Can you please tell us if you get the forum responses?

I ask since I did not find your email in our bounce list while the email logs show that they were sent and delivered.

I was checking the email that is associated with your account.

[2015-01-12 11:13:28] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-12 10:16:03] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-12 07:00:07] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-12 05:51:09] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-11 12:58:19] Submission #296808299146464338 Form #43132830053342 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-09 09:47:45] Submission #296624065430824205 Form #43132579626358 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-09 08:57:37] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-08 07:28:38] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-08 07:20:30] Submission #296528830421930814 Form #50052806385958 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
[2015-01-08 07:14:21] Submission #296528461986191820 Form #50052806385958 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES

The logs show me that the issue is that the emails are being forwarded to your spam, bulk or trash folders, either on your email client or the webmail account itself so I would suggest looking for it and marking them as not trash / not junk / not spam.

Best Regards,
Ben

Hi, no we've not recieved any of those, they aren't showing in our spam folder either, could it be an issue with the account?