My Conditions stopped working!

  • ercangenis
    Asked on January 27, 2015 at 12:00 PM

    Hi , 

     

    My conditions just stopped working and I tried to delete and redo all of them but it did not work. How Can I fix this problem ?

     

    Thanks.

  • ercangenis
    Replied on January 27, 2015 at 1:11 PM

    any help ???

  • Mike
    Replied on January 27, 2015 at 2:58 PM

    Thank you for contacting us.

    I was able to reproduce the issue with the following condition only.

    My Conditions stopped working! Image 1 Screenshot 30

    Please try changing it in the next way.

    My Conditions stopped working! Image 2 Screenshot 41

    It works on a cloned version of your form. If there is anything else, please let us know.

  • ercangenis
    Replied on January 27, 2015 at 3:04 PM

    I just did the same thing but it still doesn't work. I still can see those 2 sections when I load the form.. They were all working just fine... What did happen and they are all gone right now ? Now I have to redo all conditions from 0 and they are not working..

  • Mike
    Replied on January 27, 2015 at 4:34 PM

    The conditions look good on your form. This is how it works when I open the form in a clean browser.

    My Conditions stopped working! Image 1 Screenshot 30

    Note, that you form is currently set with enabled Autofill option.

    Auto Fill Feature

    It means, that the form is saving your previous selections, and it might affect the conditions when you open the form. If you disable the Autofill option, the form should be clean when you load it.

    My Conditions stopped working! Image 2 Screenshot 41

    Please give it a try and let us know if you need any further assistance.

  • ercangenis
    Replied on January 27, 2015 at 5:17 PM

    Hi ,

     

    That is a good catch thank you but I am still not able to see it how I should see. I tried to delete all cookies and everything on my google chrome browser and it didn't work. Any other things that I can try to fix it ?

     

    Thanks.

  • raul
    Replied on January 27, 2015 at 6:28 PM

    I was also able to see your conditions working on my side.

    My Conditions stopped working! Image 1 Screenshot 20

    Could you please check if you have enabled javascript in your browser? Also, please let us know which version of Chrome are you using to test your form so we can also test it using the exact version you're using.

    I'm using the following version: 40.0.2214.91 m

    Thanks.