How to get customers to attach/upload documents to survey.

  • CricketNSW
    Asked on January 27, 2015 at 6:30 PM

    Hi I am trying to set up a form to use as an online nomination for a coaching course. People applying for the course need to submit a letter of support so I have included the file upload box in my survey. Unfortunately when I email the survey link out this field does not appear on the survey.

    Can you please let me know what I need to do to make this field work?

    Thanks

    Jotform Thread 504802 Screenshot
  • Charlie
    Replied on January 27, 2015 at 9:11 PM

    Hi,

    You can't attach files to our email notification but you can include the download link of the uploaded file. You can follow the steps below.

    1. I added a file upload field in my sample form, you can also adjust the settings shown in the toolbar.

    How to get customers to attach/upload documents to survey Screenshot 50

    2. Click the "Emails" and edit a notification.

    How to get customers to attach/upload documents to survey Screenshot 61

    3. In the compose email window, make sure you are using the correct tags for the File upload field. You can add the value of the field by clicking the form field at the right. In my case, I click the "Letter of Support" field at the right and it gave me the tag {letterOf}, which will be the downloadable link of the file.

    How to get customers to attach/upload documents to survey Screenshot 72

    4. Here's the notification that I received from my sample form.

    How to get customers to attach/upload documents to survey Screenshot 83

     

    I hope this helps. Let us know if you need more information on this.

    Thank you.