TEXT field in the Form is not updated with the current updated form

  • ztwersky
    Asked on March 3, 2015 at 6:05 PM

    No matter what changes I do and save to my forms, it doesn't change on my site. What's wrong?

    Jotform Thread 526475 Screenshot
  • jonathan
    Replied on March 3, 2015 at 6:17 PM

    Perhaps you just need to clear your browser's cache to see the updated form in the website.

    I currently can see it the same on the form http://www.jotform.me/form/42405834191452 and on the website 

    form:

    TEXT field in the Form is not updated with the current updated form Image 1 Screenshot 30

     

     

    website:

    TEXT field in the Form is not updated with the current updated form Image 2 Screenshot 41

     

    Please let us know if issue persist.

    Thanks.

     

  • ztwersky
    Replied on March 3, 2015 at 6:20 PM

    If you also are seeing the wrong text then it's a not a cache problem. I also see the wrong text if I go to links you did. When I edit the form - I see the new text, save it, but it's not updating on the website.

  • ztwersky
    Replied on March 3, 2015 at 6:26 PM

    Just tested it again. Made a change, saved. Didn't update on website.

    TEXT field in the Form is not updated with the current updated form Image 1 Screenshot 30

    TEXT field in the Form is not updated with the current updated form Image 2 Screenshot 41

  • jonathan
    Replied on March 3, 2015 at 6:33 PM

    I apologize for my mistake earlier. I now understand the problem. 

    Yes you are correct. That TEXT field changed was not reflecting on the form itself even when using the direct URL of the form http://www.jotform.me/form/42405834191452

    I currently could not determine yet the cause as to why it is like that.

    I will investigate further. I will get back to you as soon as I figure out the caused of issue.

    Thanks.

     

  • jonathan
    Replied on March 3, 2015 at 6:49 PM

    I was able to find the caused of issue.

    It was the language setup on the form http://www.jotform.me/form/42405834191452

    TEXT field in the Form is not updated with the current updated form Image 1 Screenshot 30

     

    Please try removing the language tool setup on the form. You can just re-add it again later after checking that the form is now updating us needed.

    I cloned your jotform and removed the language tool, and it fixes the issue on my cloned version

    http://www.jotformpro.com/form/50617201460948

    TEXT field in the Form is not updated with the current updated form Image 2 Screenshot 41

     

    Let us know if issue remains.

    Thanks.

     

     

     

  • ztwersky
    Replied on March 4, 2015 at 2:26 AM

    Ok, first, thanks! Second, can you please try to think why I had added this language in the first place? It seems to be displaying Hebrew just fine on my website without any defined languages set. Why would I have added a language in the settings?

  • raul
    Replied on March 4, 2015 at 8:51 AM

    I'm sorry, but I don't understand your question.
    I've checked your site and it seems like you've removed the HTML field.

    TEXT field in the Form is not updated with the current updated form Image 1 Screenshot 20

    Do you still need our help? If so, please let us know and we'll be happy to provide assistance.
    Thank you.

  • ztwersky
    Replied on March 4, 2015 at 8:56 AM

    Yes, I removed that specific text field. I'm asking if I need that HEBREW lang in the lang settings. Why was it there in the first place? Must I have that in order for the form to be viewable in Hebrew? It seems to display Hebrew fine on the website without the added HEBREW in the settings but I want to make sure that I can leave it without the setting and the form won't cause problems in the future.

     

     

  • raul
    Replied on March 4, 2015 at 10:08 AM

    This option is used to create multilingual forms, in your case you're not creating a multilingual form so it's not necessary to add the Hebrew language. You can continue working with your form without adding the language.

    Thanks.