A submission was received without the required fields being filled

  • orymca
    Asked on March 3, 2015 at 6:29 PM

    Hey guys,

    I have a form (ID: 300694273663958807, URL: http://form.jotformpro.com/form/50416443072952) with some conditionally required fields. Somehow a submission was received without those required fields being filled, and now we have an incomplete submission.

    Could you please help me identify what caused this problem so I can prevent it from happening in the future?

    Thanks in advance for your help,

    Ginger

    Page URL: http://www.orymca.org/#!ward-lifeguard-certification/c1iif
  • orymca
    Replied on March 5, 2015 at 12:40 PM

    Yeah, I'm not able to submit without the required fields either, which is why this so puzzling to me. How was our registrant able to choose a course without having to choose a session?

    Thanks!

  • Welvin Support Team Lead
    Replied on March 5, 2015 at 2:15 PM

    The form is embedded in the page using an iFrame block so I don't think a conflict is causing this. The issue is probably related to the browser used by the submitter. Maybe, the submitter is experiencing an incompatibility making him/her to proceed without filling up the required field. An example of this is Internet Explorer, especially, the old versions. In this case, try to add a note in the page that would tell the user to fill up the form using Google Chrome or Firefox. 

    Thank you!