I upgraded my account but still receive form over quota error.

Hello,

I updated my account this month to Premium because i knew I'd have a lot of submissions. For the last week or more we've been getting the exceeded quota message, which makes no sense.  Tonight I downgraded because the form submissions should be done, but I'm still getting the error.

Please help!

Carrie Hafele

MKG webmaster

Hello Carrie,

I did check the web page where you have embedded your form. It seems you have upgraded your account "mkgKnit" to premium monthly subscription but the form which is embedded in your web page is associated with a different account "mkgweb".

Your account "mkgweb" is currently Over Quota because you have exceeded the allowed submission limit. You have received 139 submissions in this account and that is the reason why you are receiving the warning emails.

I have applied your subscription payment to account mkgweb and all your forms are now active. I have also downgraded your account "mkgKnit" to free plan.

Thank you!

How can I talk to someone? I can't seem to log into my mkgweb account.

Hello Carrie,

Unfortunately, we do not provide support over phone.

I did check your account "mkgweb" and did not find any issue with that. You should be able to sign in to this account without any problem. Do you get any error message?

If you have any trouble in sign in, you can reset the password by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below:

Please be noted that this will send password reset instructions to your account profile email address. The email address used in "mkgweb" account is "web@madisonknittersguild.com". Do you have access to this email address?

Thank you!

Hi ashwin_d,

So I think the problem is I have 1 user as a sub user of the same account and they both go to the same email address (mkgWeb and mkgKnit). I keep trying to reset my password for mkgWeb, but I never seem to get the reset password email. Not being able to talk to someone to clean up my accounts is frustrating.

Thanks,

Carrie

The reset password email just came through.. I sorted it out. That was a long time to not get that email though.

Hi Carrie,

I just checked the email account of the 2 mentioned JotForm accounts. 

And can see that they do NOT have the same email account on the profile.

The 2 email accounts are

madison.#####@gmail.com and w###@ma####.com

Each account should be able to reset the password just fine if required to.

Please let us know if you need more help.

Thanks.