Submit button displayed error message : "Error refreshing the OAuth2 token."

  • ezstar
    Asked on March 27, 2015 at 1:50 AM

    it show error message after submit order form in my web , but the form received in jotform inbox , 

    pls help me .

     

    Page URL: http://www.taiwanezstar.com/step1placeorder.htm
  • Ashwin JotForm Support
    Replied on March 27, 2015 at 8:20 AM

    Hello ezstar,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. It displays an error message as displayed in the screenshot below:

    Submit button displayed error message : Error refreshing the OAuth2 token Screenshot 30

    The issue seems to have caused by the google drive integration you have in your form. I would suggest you to remove the google drive integration from your form and re-integrate again. That should solve your problem. Please check the screenshot below on how to remove the integration:

    Submit button displayed error message : Error refreshing the OAuth2 token Screenshot 41

    If the issue persists, you may also try to clone your form and re-integrate it with google drive. The following guide should help you clone your existing form:  https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!