Disabled accout

  • janvyva
    Asked on March 29, 2015 at 2:04 PM

    Hi, all of my (account janvyva) forms (even empty ones) are disabled. I guess that my account has been disabled, but have no idea why. It's quite hard to work with your application if you don't provide information about account suspension or reason of it.

    Page URL: http://form.jotformeu.com/form/50875016737359
  • David JotForm Support Manager
    Replied on March 29, 2015 at 6:08 PM

    Your account has been reactivated, we apologize for the inconvenience, it was automatically suspended by our phishing detector system, but I have white-listed your forms to prevent this from happening again. 

    If you need anything else, please open a new thread, we will be glad to assist you.

  • janvyva
    Replied on March 30, 2015 at 2:59 PM

    Thank you. Great support!

  • jonathan
    Replied on March 30, 2015 at 3:37 PM

    On behalf of my colleague, you're quite welcome.

    Feel free to contact us again anytime for any assistance you need on JotForm.

     

    Regards,