Form not redirected to PayPal payment page.

  • fchanmigration
    Asked on April 10, 2015 at 8:47 AM

    Sorry to revive an old thread but I've been testing this again to get it ready for real use and after implementing everything I'm still not being directed to the payment page. 

    I have the conditional logic set up to redirect to the individual payment forms (paypal, bank deposit and stripe). 

    I then have the main form's submit button (called Next >) which redirects to a custom thank you page. 

    This is the set up that you have proposed and I have followed to a T. 

    However when I select a payment method and then I press the Next button I get redirected to the custom thank you page. 

    Any ideas?

    Thanks

  • Ashwin JotForm Support
    Replied on April 10, 2015 at 8:55 AM

    Hello fchanmigration,

    I did check the conditions you have added in your form and found that in all the conditions you are redirecting users to "http://www.jotform.com/thankyou.html" page. This will always display the thank you message. Please check the screenshot below:

    Form not redirected to PayPal payment page Screenshot 30

     

    You should actually add your form URL in the conditions on which you want to redirect. Please check the screenshot below on how to find your form's direct URL and add it in your condition:

    Form not redirected to PayPal payment page Screenshot 41

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • fchanmigration
    Replied on April 10, 2015 at 9:12 AM

    Thanks for responding but that's not actually my form. That was from the person who helped me last time. 

    The form is in the original post: http://www.jotformeu.com/form/50204841841347

    That's where I have set up all the correct redirects. 

     

  • Ben
    Replied on April 10, 2015 at 12:11 PM

    I believe that this is related to how your conditions are set.

    It seems that you made some changes to the labels and that the conditions were not updated - while our system will try to match them and update as you make a change, it seems that they were not updated correctly at this time.

    These are the original conditions:

    Form not redirected to PayPal payment page Screenshot 30

    This is how it should be:

    Form not redirected to PayPal payment page Screenshot 41

    Do make the change to them and let us know if by some chance the issue is still present for you.

  • fchanmigration
    Replied on April 13, 2015 at 4:19 AM

    Thanks Ben, that did the trick. 

    I wasn't aware that change in the labels didn't update automatically.

    Thanks for the help, everything works as planned.