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It seems that your message didn't come through the post completely. If you are referring to your earlier thread (http://www.jotform.com/answers/552685) related to billing, we request you to follow-up on the other thread.

If you are have any other questions or need any assistance with any of your JotForms, please let us know. We will be happy to help.

Thanks.

Apologies for the inconvenience caused. Please be noted that it is not required to open multiple threads on the same issue and hence we usually redirect the users to stick to one thread so that the issue is addressed properly. Since you have used different email addresses for these accounts, we were not able to find any active subscription for the account emedpeds. However, I see that the account emedpeds is now upgraded to Premium Monthly subscription.

I see that there is another thread to cancel the subscription of the account nk0667 which shall be addressed shortly.

Thanks.