Emails are not received when my form is submitted

  • nobleco
    Asked on April 24, 2015 at 3:34 PM

    Originally when I set up my order form on here, the submissions would be emailed to my inbox. That has stopped working and I didn't change any settings.

     

    Please help.

  • raul
    Replied on April 24, 2015 at 4:44 PM

    On this form: http://www.jotform.us/form/40902961804151 you've not configured a Sender Name which can cause emails are treated as SPAM and not delivered to your mailbox.

    Emails are not received when my form is submitted Image 1 Screenshot 20

    The same goes for this form: http://www.jotform.us/form/40903536531147

    Please configure a sender name for both notifiers and let us know if the issue persists after doing this changes.