File attachments are not being imported from forms central with our submissions

Wow - what an easy process!  Thank you, www.jotform.com!

I just imported our documents/submissions from AdobeForms Central and while accessing one of the documents newly transferred that contains an attachment, I tried to access the attachment (.jpg and .pdf) and unfortunately, I received an error message stating that I do not have permission to access the form.

In addition to the documents transferred to www.jotform.com, I also need to include the attachments.  Is this possible?  If you could please let me know, I would appreciate it.

Thank you!

Kelly Tolomeo

Flight Crews Unlimited, Inc.

kelly@flightcrews.com

(815) 675-1622

Hi,

We have occasionally had issues with file attachments not coming through completely during the import.  However, the error you received does seem a bit odd.  Try logging out then logging back in to:

http://www.jotform.com/

If that does not work, let us know the form you are having trouble with and if possible, the submission that has the missing attachments.  Since you have quite a few forms with many submissions, this will help us greatly in checking the error.