The E-Signature widget does not accept signatures

  • bones489
    Asked on May 5, 2015 at 12:42 PM

    When you click to sign in the box nothing happens.  You should be able to use the mouse to sign.

    Page URL: https://secure.jotformpro.com/form/40164564722957
  • Ben
    Replied on May 5, 2015 at 1:37 PM

    I took a look at your jotform, but it seems to be loading properly for me.

    The E Signature widget does not accept signatures Image 1 Screenshot 20

    Can you please tell us if you are still experiencing this issue and if so, if the issue is happening when you go to your jotform directly, or only when you go to a page where it is embedded on your website.

    If that is the case, do let us know the URL to the page so that we can check it out for you.

    Do note as well, that in most documents, anything that is not above the signature is (or could be) considered as invalid, so I would suggest placing it at the bottom of your jotforms instead.