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    Internet Explorer has blocked website from displaying content with security certificate errors...

    Asked by StElizabeth on November 18, 2011 at 11:49 AM

    A form I created in showing this error in internet explorer only.

    see screenshot and link.

     

    Thank you.

    Page URL:
    http://www.stemc.org/foundation/annual-lights-of-love-remembrance-serv<br/>ice/lights-of-love-donation/

    Screenshot
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    JotForm Support

    Answered by Mike_T on November 18, 2011 at 04:46 PM

    Thank you for contacting us.

    I have just checked provided link in Internet Explorer 8 & 9 and it is working fine from my side. Could you please re-check it from your side?

    Please feel free to contact us if you need any other assistance. We will be happy to help you.

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    Answered by MrB on November 22, 2011 at 07:49 AM

    Hi we have the same problem. We're using IE 7 (as many people still do).

    Any suggestions??

    Many thanks.

    Paul

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    JotForm Support

    Answered by abajan on November 22, 2011 at 10:05 AM

    @Paul

    Are you using https://secure.jotform.com/ as the first part of the address to the form? If so, please change it to https://www.jotform.com/ and let us know if that helps. If it doesn't, please provide the URL of the page within which the form is embedded, assuming it is embedded, so that we can view the source for any possible cause(s).

    Thanks.

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    JotForm Support

    Answered by fxr on November 22, 2011 at 10:28 AM

    This problem is only happening on IE7 (on a Vista OS). Its a known bug.

    The related Microsoft KB article is here: -> http://support.microsoft.com/kb/954312

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    Answered by MrB on November 22, 2011 at 11:38 AM

    Hi Abajan, here's the link. (I've tried your suggestion re deleting 'secure' fromthe url, but same thing happening).

    http://www.onlinevideotours.co.uk/none/orderonline.htm

    I've checked the code and re embedded... maybe I'm missing something at my end. Still no joy??

    One thing, I tried the iframe embed. Got an error message saying that the certificate didn't match up , or similar (GoDaddy). May mean nothing but may be something. You'll know better than me.

    fxr. Thanks, that would be good to know, but I'm running XP. 

     

    p.s. Just noticed that this page is titled "Internet Explorer has blocked website from displaying content with security certificate errors". ...seems an odd name for a forum page. Is this anything to do with it?

     

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    JotForm Support

    Answered by fxr on November 22, 2011 at 11:51 AM

    Your changes look fine. 

    Is it possible to do a quick check of the date on the PC(s) having this issue?

    There is a few IE7 and SSL cert bugs out there, regardless of which OS you are on.

    Every other browser reports the certificate as fine, so you do have to look at IE7 specific bugs, bugs which may well be beyond our control.

     

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    Answered by MrB on November 22, 2011 at 12:10 PM

    Hi fxr, the PC is about 4 years old I think. If it's only an IE7 bug, then I'll have to live with it I suppose.

    It's a shame though as many people still use IE7 and have older computers.

    If there is a work around or solution, I'd love to know.  

     

    Paul.

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    JotForm Support

    Answered by fxr on November 22, 2011 at 12:22 PM

    There is a couple of other cases open with the developers on this issue. 

    All are IE7 & SSL cert issues.

    We'd love to find some kind of workaround that doesnt involve upgrading of web browsers, but after researching this issue at quite some length today and yesterday, I am not very confident that we will be able to provide one.

    But hopefully, the developers are able to come with something that I have overlooked. I will keep you posted if there is any kind of positive resolution. 

     

    NOTE: I didnt ask the date the PC was made; I asked the actual date on the PCs clock, sometimes the date (specifically, the year) can be off which would affect the SSL certs verification. Its unlikely to be drastically off, buts it worth just having a quick look to make sure. 

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    Answered by MrB on November 22, 2011 at 01:06 PM

    thanks for the advice fxr. Maybe I can put a message on the page or such like. I've just tried it on a vista laptop & works fine, so there we are.

    thanks again.

     

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    JotForm Support

    Answered by NeilVicente on February 20, 2012 at 03:11 PM

    @amsweb1

    Sorry about this problem. It only re-occured because of the domain issue we had a couple of days ago. I have already alerted our developers regarding this issue. They will have this fixed soon.

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    Answered by MrB on February 21, 2012 at 07:39 AM

    Hi, we still have a problem with this here in the UK?  For about 24 hours now.

    Any progress on a fix?

    Paul

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    JotForm Support

    Answered by Mike_T on February 21, 2012 at 05:23 PM

    Paul, please accept our apologies for the delay on this.

    I hope that the problem will be completely fixed during the next 24 hours.

    Thank you for your patience in this matter.

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    Answered by MrB on February 28, 2012 at 12:37 PM

    Hi , this problem is back again!!! Can anyone at Jotform attend to this please.

    There must be something that can be done so that it doesn't keep happening every week or so. Can Jotform put in a manual system to check perhaps?? I know that bugs occur from time to time, but this is every week.

    Our company are about to launch a new service here in the UK , but there's little point if our potential customers feel wary of security issues with us before thy've even ordered!

    Please , can someone sort this out once & for all.

    Thanks 

    Paul

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    JotForm Support

    Answered by Mike_T on February 28, 2012 at 08:14 PM

    Thank you for reporting this.

    According to my tests, form Multiple upload fields are causing "security warnings" in Internet Explorer 7. I have escalated this issue to our Development team.

    In order to solve your problem:

    1. Please switch your Multiple upload fields to Single upload fields.

    2. You will also need to change your image URLs from http://www.jotform.com to https://secure.jotform.net/ 

    Once again we deeply apologize for the inconveniences you are facing.

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    JotForm Support

    Answered by seyhuns on February 29, 2012 at 05:58 AM

    Hello,

    We have fixed the security issues. Can you please try again?

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    Answered by MrB on February 29, 2012 at 06:30 AM

    Hi seyhuns, nope. We still have the warning pop up???

    Paul

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    JotForm Support

    Answered by liyam on February 29, 2012 at 06:55 AM

    Hello Paul.  Can you share with us the form again so we can identify which domain this thing is happening?

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    Answered by MrB on February 29, 2012 at 07:20 AM

    Hi yes, it's here.

    http://www.onlinevideotours.co.uk/orderformfree.htm

    Curiously we have 2 forms for this site. The contact form (on the home page) appears to work fine and throws up no security issues that we are aware of, but the order form below does. Very strange!

    And the problem comes and goes.....every week or so this happens, then it's ok for a week and so on etc... 

    Look forward to you thoughts.

    Thanks

    Paul

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    JotForm Support

    Answered by liyam on February 29, 2012 at 07:59 AM

    As I have checked, there seems to be a certificate error on using https://submit.jotform.com.

    I will escalate this matter to the development team and let them handle this case.

    Thank you for your patience, and we apologize for your inconvenience.

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    Answered by MrB on February 29, 2012 at 08:20 AM

    Thanks Liyam

     

    Paul

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    Answered by arohexec on March 01, 2012 at 02:36 AM

    Experiencing same problem. On one form we get the following message after hitting the submit button:

    Content was blocked because it was not signed by a valid security certificate.

    For more information, see "About Certificate Errors" in Internet Explorer Help.

     

    And on another form that should go to a Paypal payment page after hitting the submit button they are getting the following message. At the bottom of the browser it says that Internet Explorer has blocked this website due to security certificate issues.

    Internet Explorer cannot display the webpage
    What you can try:
    It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.
    Retype the address.
    Go back to the previous page.
    Most likely causes: You are not connected to the Internet. The website is encountering problems. There might be a typing error in the address.
    More information

     

     

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    JotForm Support

    Answered by idarktech on March 28, 2012 at 03:30 AM

    @aronhexec,

    We apologize for the inconveniences. May I know the forms that are affected by this certificate error? Can you please provide to us the form URL's or the website URL where this forms are currently embedded? Thanks in advance.

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    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 02:16 PM

    @arohexec

    Your response failed to show up in this thread. Can you please open a new thread for your issue, instead of responding to this message?

    Thank you very much. Hope to hear from you soon!

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    Answered by jJean Baker on August 23, 2013 at 08:15 PM

    Yahoo has blocked my facebook account help me.

     

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    Answered by Jean Baker on August 23, 2013 at 08:19 PM

    What can i do help.

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    JotForm Support

    Answered by liyam on August 24, 2013 at 07:14 AM

    Hello Jean.  Unfortunately we only handle JotForm-based concerns.  You should contact Yahoo! regarding your concern about facebook.

    Thanks.

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    Answered by Silvia on September 01, 2013 at 01:09 PM

    I keep getting this message. "IE blocked this website from displaying content with security certificate errors". And Internet Explorer keep crashing every five minutes.

    I have Vista Home edition system.  I also I'm getting a pop up message that I need to update my flash player, but I have the current version.

    Please help.

    Thanks,

    Silvia

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    JotForm Support

    Answered by jonathan on September 01, 2013 at 02:19 PM

    @ Silvia

    Hi, please create a separate post for your inquiry instead. Use this link http://www.jotform.com/contact/

    Provide as much details as you can. We will attend to our post as soon as we can.

    Thanks.

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    Answered by sujeet kumar jaiswal  on June 07, 2014 at 05:33 AM
    hi plese create a separate post for your inquiry instead.