Why have all my forms vanished from my account?

  • mmckeever
    Asked on June 8, 2015 at 1:59 PM
  • Charlie
    Replied on June 8, 2015 at 2:36 PM

    Hi,

    Upon checking your account, it seems like your account username mmckeever, is a sub account user. All your forms might be on the shared folder, then the main account holder have accidentally un-shared the folder to you. 

    I would advise contacting the main account user and ask for reconnection of the shared forms. Here's how the shared forms work in sub account users: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Let us know if you need more information on this.

    Thank you.