Not getting submissions for the 'contact us' form.

  • dano2334
    Asked on July 2, 2015 at 12:41 PM

    When i do a test submission inside jotform I get it.  When I go to my website with the embedded contact us form, I do not.

  • David JotForm Support
    Replied on July 2, 2015 at 1:07 PM

    Hi,

    The test submission will always be sent from "noreply@jotform.com" to the default address associated with your account.  This is why those were working.  However, your settings for the notification itself are missing a couple things:

    Not getting submissions for the contact us form Screenshot 20

    Change the sender email to "noreply@jotform.com" and the recipient email to your address and you should be good to go.

    If you have any further questions, let us know and we will be happy to help.