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urbanwsAsked on July 6, 2015 at 8:30 PM
Please let me know what is going on with my account? I cannot have it downgraded. Let me know what is going on.
Chris
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Ashwin JotForm SupportReplied on July 7, 2015 at 12:51 AM
Hello Chris,
I'm sorry for the trouble caused to you.
That was caused because of the PayPal subscription you cancelled on June 12 which triggered the downgrade. I have taken care of your account issues and removed the scheduled downgrade of your account.
Thank you!
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urbanwsReplied on July 7, 2015 at 6:13 PMThank you for doing this. I want to be sure my billing is okay.
Appreciate the help.
Chris
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jonathanReplied on July 7, 2015 at 9:28 PM
On behalf of our colleague ashwin_d, you are quite welcome.
I also double checked the account/username urbanws and it Active and in good standings.
Cheers