Order payment total, moved to calc field, is not updated correctly

  • bdoodle
    Asked on August 1, 2015 at 8:07 AM

    I have a calc field, "original total" #id_295, which I populate by inserting the order payment total unconditionally.  It is reliably updated any time the order payment total changes as the result of an update to the order of products having options (e.g. visors and hats). However, when the order payment total changes as the result of an update to any of the last three products on my order form, the "original total" amount is no longer the same as the order payment total.  

    See example below:

    Order payment total, moved to calc field, is not updated correctly Image 1 Screenshot 30

     

    The simple calc field update is shown below:

    Order payment total, moved to calc field, is not updated correctly Image 2 Screenshot 41

     

    Please advise.

    Thanks.

    My form is: http://www.jotform.com//?formID=52115086953153

  • Boris
    Replied on August 1, 2015 at 10:43 AM

    I can see that your calculation is "lagging" one step after the updated payment options. So when the price is updated in the payment tool by selecting another product, that price is not automatically re-calculated by the Form Calculation.

    1438439888Image%202015 08 01%20 %20022 Screenshot 10

    I have tested by adding another field to the form, and forwarding the payment tool total to it by using Conditional Logic, and it seems to work fine and is updated instantly.

    1438440002Image%202015 08 01%20 %20024 Screenshot 21

    I would advise you to please try using a regular form field and forward the payment total to it conditionally, rather than calculating it in a Form Calculation field.

    1438440115Image%202015 08 01%20 %20025 Screenshot 32

    Please let us know if you need further assistance.

  • bdoodle
    Replied on August 1, 2015 at 11:37 AM

    Thank you.  You people really know your stuff!  And I appreciate the quick turnaround time.

    Thanks again.

  • Boris
    Replied on August 1, 2015 at 1:28 PM

    You are kindly welcome, I'm glad that the offered solution worked to your satisfaction. :)

    Please don't hesitate to contact us again should you need any other help with your forms, we will be happy to assist.