Why has my account been disabled?

  • prepho
    Asked on August 7, 2015 at 12:23 PM

    I deleted most forms and all submissions yesterday, yet I received a notice that my account was being disabled because I was out of space. How is this possible?

  • BJoanna
    Replied on August 7, 2015 at 1:29 PM

    I have checked your account and your forms are disabled because Upload space on your account is 242.26 MB and for free users available Upload space is 100 MB. I have checked your account and I saw that there are no submissions on your forms. However when I checked your Trash folder I noticed that some deleted forms have submissions. Please delete submissions from the forms that are inside of your Trash folder.

    Why has my account been disabled? Image 1 Screenshot 20

    Also you do not need to delete forms to clear your upload space only submissions. 

    Hope this will help. Let us know if you need further assistance.