Error message: "MySQL server has gone away.

  • mfturnbull
    Asked on September 1, 2015 at 9:51 AM

    I am having trouble submitting forms. After submission it takes around 30 seconds and then the message in the attached image appears. The form data is recorded, but obviously things are not working properly somewhere on JotForm. Are you aware of this as an issue??

    Jotform Thread 652482 Screenshot
  • breev
    Replied on September 1, 2015 at 10:10 AM

    Same problem.

    Is Jotform starting to be unreliable??

  • Ashwin JotForm Support
    Replied on September 1, 2015 at 12:59 PM

    Hello mfturnbull,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. The issue seems to have caused because of the google spreadsheet integration you have in your form. 

    I would suggest you to please remove the existing google spreadsheet integration and add it again. That should most likely solve the problem.

    Do get back to us if the issue persists.

    Thank you!