Form submissions received without payments from PayPal

  • richmondyoungwriters
    Asked on September 9, 2015 at 5:31 PM

    Hi Jotform!

     

    On our form, "RYW Fall 2015!" the Paypal option is only working some of the time. We have gotten forms with registration information but without payment, even though the registrant selected a paypal option. Please help! Thank you!

  • Kiran Support Team Lead
    Replied on September 10, 2015 at 12:27 AM

    I notice that the PayPal is not a required field on your JotForm that is allowing users to submit the form without selecting any option from PayPal field. Please make the PayPal field as a required field so that the form cannot be submitted without selecting the payment field.

    Form submissions received without payments from PayPal Image 1 Screenshot 20

    Hope this information helps!