Autoresponder email doesn't always work

  • igexposure
    Asked on September 29, 2015 at 2:40 PM
    Also, the auto responder email doesn't always work. Ive tested it with a few different people, including myself, sometimes it gets received, sometimes it doesn't. Emails are entered correctly, and spam folder is checked as well.
  • Kiran Support Team Lead
    Replied on September 29, 2015 at 3:06 PM

    Could you let us know with which form you are experiencing the issue? As I tried to submit your registration form, it re-redirected to PayPal page. If the payment is not done for any issue, the email notifications/auto-responders cannot be sent unless they are selected to send from the Payment tool properties.

    Autoresponder email doesnt always work Image 1 Screenshot 20

    Such submissions are also not displayed in the submissions view. However, you can view them in Incomplete payments.

    http://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/

    Also, when I check the employment form, there is no auto-responder set on your JotForm. Please refer the guide below to setup an autoresponder.

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Let us know if you need any further assistance. We will be happy to help.