"Thank You" page not showing properly after completing payment transaction in form

  • girlspursuingscience
    Asked on October 25, 2015 at 8:47 PM
    secondly. i made changes to the reply or Thank You that the parents sholuld get after they register, they are not getting it. they are getting the info from the applicaiton that i cloned. Although i have gone in and changed the applicaiton "thank you" response.....
  • Charlie
    Replied on October 26, 2015 at 5:28 AM

    Hi,

    I was able to replicate the problem when I cloned your form. Here's a sample submission that I made:

    Thank You page not showing properly after completing payment transaction in form Image 1 Screenshot 60

    Thank You page not showing properly after completing payment transaction in form Image 2 Screenshot 71

    Thank You page not showing properly after completing payment transaction in form Image 3 Screenshot 82

     

    It seems like it's related to the design or theme you are using, did you clone the form or applied a theme? Perhaps you can share us the link to that theme instead?

    I will forward this to our developers to have it checked and fixed, but please do share us the additional information asked. You can also reset your design by following this guide:

    1. In the "Preferences" change "Themes" to "Default" and delete the CSS code under the "Inject Custom CSS" option.

    Thank You page not showing properly after completing payment transaction in form Image 4 Screenshot 93

    2. Then in the "Themes", use the "Default Theme" instead.

    Thank You page not showing properly after completing payment transaction in form Image 5 Screenshot 104

    3. After that, edit your custom "Thank You" page and save the changes.

    4. Here's a cloned form with the theme reset: https://form.jotform.com/52982778468982. You can clone it by following this guide: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    We'll wait for your response.