Thank You Page is cut in half

  • gracegulliver
    Asked on November 4, 2015 at 3:17 PM
    Our thank you page is also being cut in half. Could you please let us know why this is happening??
  • jonathan
    Replied on November 4, 2015 at 3:23 PM

    When I test submitted the form http://www.jotform.us/form/53006262684150 I see the Thank You page like this

    Thank You Page is cut in half Image 1 Screenshot 30

     

    but this is also what I see when I checked the Thank You page setup when in the Form Builder 

    Thank You Page is cut in half Image 2 Screenshot 41

    Try fix the image used in your Thank You page as well.

    Is the form embedded on a website? Can you share to us the URL of the website if it is.

    We will also check on the website for any issue.

     

    Thanks.

     

  • gracegulliver
    Replied on November 5, 2015 at 10:11 AM

    Thank you for your response. I looked into the thank you page to edit it and it shows the whole picture. So I am unsure of why it is still cutting half of it off?

    Thanks!

     

    Thank You Page is cut in half Image 1 Screenshot 20

  • David JotForm Support
    Replied on November 5, 2015 at 12:13 PM

    I believe your image is in a password protected area, which is why it is not accessible by the thank you page.  It shows on your end due to being logged in to the appropriate site.  Since we cannot access your image, it is a bit difficult to test with it.  However, I did notice the height and width of the image were quite small:

    Thank You Page is cut in half Image 1 Screenshot 30

    Click on the image, then click on "insert/edit image":

    Thank You Page is cut in half Image 2 Screenshot 41

    Adjust the size to something a bit larger to see if that helps. 

  • gracegulliver
    Replied on November 5, 2015 at 2:42 PM

    Yes that makes since. I have removed that picture and put a pictures with no restrictions on it I believe. Could you please try looking at it again to see if it shows up? Thank you

     

    http://www.jotform.com//?formID=53006262684150

  • David JotForm Support
    Replied on November 5, 2015 at 3:50 PM

    Your new image link is still not a public URL:

    Your new URL

    When I try to access the image, I get this error:

    Thank You Page is cut in half Image 1 Screenshot 20