Support Forum

We also had this problem today on our form.

This problem is still occuring! Surely it cannot be just myself and racteam having this problem. I really need a solution ASAP. I'm currently holding off sending a very important email to bring in new business because the form needs to be secure. Please, please, please find a solution ASAP!! Jotform? You're always so quick to answer...no answer now???

There seems to be a problem indeed. I'll alert our developers immediately and see if we can get this sorted out ASAP.

In the meantime, please use https://secure.jotform.com/ which is just as secure as the other format.

Our apologies for any inconvenience caused.

Our security proxy service provider seem to have had a problem. It should be now resolved. 

Nope, still having the same problem. I'll change to the other format for now but I just wanted to let you know that it's still an issue.

We do believe this should now be fixed, if after refreshing your browser & trying again, it is still happening, please report it back to us. 

Sorry, I'm still having this issue. I've even tried 3 other computers in my office. I opened it in both Internet Explorer and Firefox and still seem to be having the same problem.

OK, I am sorry to hear of that springdaletravel. 

I will reopen this case with our developers and to try to find out if there is still some issues out there. 

Hi,

Security certificate issue is fixed now,

Kindest Regards,

Ertuğrul.

Hi, no it's not!

We are still having the same issue. We can log onto https://www.jotform.com/, but have the security certificate warning still happeneing on our website.

Have tried our site from 3 computers (IE), all from different ip addresses, same thing with each.

This seems to happen every couple of weeks, then rectifies itself.

Can anyone tell me why?

 

Thanks in advance.

Paul

Hi,

I have checked it with IE 8, and you can find the screenshots of the verified SSLs from browsers,

In addition to that, I have checked both of our SSL certificates with online SSL Verifier,

http://www.sslshopper.com/ssl-checker.html#hostname=secure.jotform.com

http://www.sslshopper.com/ssl-checker.html#hostname=www.jotform.com

Which version of IE are you using ? I would like to check that version,too.

Kindest Regards,

Ertuğrul.

 

I am having the same problem with Internet Explorer, with the same security certificate message as of 1/29/12  4:30pm ET (even with https://secure.....)

 

This is happening with Internet Explore - it is NOT happening with Firefox.

 

I have a critical e-mail that needs to go out - this needs to get fixed immediately!

Brenda

Hi we're using IE 7.  (So were the other 2 computers today I believe).

 

Paul

Hi Paul,

We suggest you that to upgrade your browsers from IE7 to IE8 or IE9,

In addition to that; IE7 fix is already completed to solve the problem, but it can take 1-2 hours to upgrade DNS changes on your end.

I have checked the problem on BrowserStack, and confirm that problem is solved,

The explanation of the problem may be summerized to that our servers needs TLS server name indication to work on SSL but it's not supported by old version of OS and browsers,

 

Browsers with support for TLS server name indication

- Internet Explorer 7 or later, on Windows Vista or higher. Does not work on Windows XP, even Internet Explorer 8.

- Mozilla Firefox 2.0 or later

- Opera 8.0 or later (the TLS 1.1 protocol must be enabled)

- Opera Mobile at least version 10.1 beta on Android

- Google Chrome (Vista or higher. XP on Chrome 6 or newer.[6] OS X 10.5.7 or higher on Chrome 5.0.342.1 or newer)

- Safari 2.1 or later (Mac OS X 10.5.6 or higher and Windows Vista or higher)

- Konqueror/KDE 4.7 or later 

- MobileSafari in Apple iOS 4.0 or later

- Android default browser on Honeycomb or newer

- Windows Phone 7

- MicroB on Maemo

 

 

Kindest Regards,

Ertuğrul.

Hi , thanks for the comprehensive answer. I understand.

I know it's extra work, but can I suggest that maybe a diary note is made for Jotform staff to manually watch out for this and attend to it when it happens? Because, as you say : ".... Does not work on Windows XP, even Internet Explorer 8". - there's still an awful lot of people out there that still have that set up!

Hopefully something can be done.

Thanks.

Paul

 

Hello Paul,

Have you tried checking again this time?

I have just checked and so far it looks like it's now fixed on my end.  It may have also been an issue from the web's propagation delay as I experienced the same problem some 6 hours ago. But now, it looks OK and I'm getting the same result as Ertuğrul.

Warm regards,

Liyam

Hi Liyam, yes it appears to be fixed at this end now too.

Paul

I appreciate the breakdown of which browswers/OS combinations have the problem.  However, I have no way of knowing what all of our users have.  We just need it to work, regardless of their browser/OS.  I happen not to have the combination that gives me the error, so when different departments here on campus that use these forms send me error messages from their registrants trying to use the forms, I don't even have the opportunity to talk to the person directly and ask them which browser they are using.  It's very frustrating.  We have lots of forms and every time something happens to one of the jotform servers we are asked to either change from secure.jotform.com back to www.jotform.com or vice versa.  This is constantly using up precious time and we lose people registering for our courses that feel they can't register securely.

Hi Jotform, smae thing happening again 2 weeks on??

We're on IE 8 and jotform.net.

Can someone sort this out?

Many thanks

Paul

Hi,

On our end, we couldn't able to recreate the problem,

Could you please send a screenshot about it ?

You can see what is happening here: (copied from another current thread)

http://www.jotform.com/answers/57415-Internet-Explorer-has-blocked-website-from-displaying-content-with-security-certificate-errors-

Paul

Hi Paul,

Please check the date of the thread, it belongs to November 18, 2011. This problem is not available on our servers now. 

Please send us a screenshot for details,

Regards,

Ertuğrul.

Hi thanks for the quick response , but do I really need to muck around & send you a screenshot to show you the exact same IE error message as referred to above???? (Jotform not loading due to security certificate errors). - ....It's exactly the same as the other thread in the opening post and what is being referred to in the opening post of this thread - so It's pretty straight forward??? 

Paul

Not fixed yet on my end.

Hi Paul,

Sorry for the problem but I need that screenshot of the problem and the details of the certificate as I showed on my screenshot.

Without these details, I can't help your problem because I'm not able to recreate it on our end,

I'm trying to help you, but I also need your help to solve it,

Ertugrul.

Hi Carol,

Please open another thread for your problem,

Regards,

Ertugrul.

ok . Can you tell me how to add a screenshot to a post??

 

Paul

Hi,

You don't need to add it you post, you can send it to my email : eee@interlogy.com

Ertugrul.