One of my fields is not working on my form

  • kpearson
    Asked on November 17, 2015 at 4:09 PM

    The "Please contact me by" field below on my form is not working. I have tested it many times and when I receive the email notification, the field is blank.

    Please contact me by:

     Email (Please ensure you've included your email above) Phone

     

     
  • abajan Jotform Support
    Replied on November 17, 2015 at 6:38 PM

    Hi,

    I'm a bit confused. Initially, I didn't see any form on the page to which you provided a link but quickly realized that the form was actually located on your Contact page. Then I didn't see the field to which you referred. So, figuring it may have been conditionally hidden, I went into your account to see if I could see the field there. Well, it was indeed hidden:

    One of my fields is not working on my form Image 1 Screenshot 20

    However, there are no conditions in the form to show it. So, how exactly is the user able to see and complete the field? Is it being pre-populated in some fashion? Please clarify.

    Thanks

  • kpearson
    Replied on November 17, 2015 at 7:46 PM
    Hi there abajan,
     
    Thanks very much for your reply. Sorry, I should have had the link to
    my contact page. I'm having such trouble - yikes! 
     
    I intentially hid the field that was not working so that it wouldn't
    cause confusion for the customer and there was no point in it being
    there
    Then the Thank You message was overlapped on my message
    Then I tried to just do a new form because I figured I had maybe edited
    things incorrectly and messed things up.
     
    This is my new Contact page with a different form. I have a different
    ...
  • Chriistian Jotform Support
    Replied on November 18, 2015 at 1:10 AM

    Hi,

     

    It seems that your reply was cut-off. Can you post your reply again so we can further analyze the issue you are encountering? To avoid your reply being cut-off, please directly reply to this thread. You can view the thread here: http://www.jotform.com/answers/706661.

     

    We will wait for your response.
    Regards.