We are getting 'Oops, reached your limit' error'

Hi there,

We are on a paid account and also getting the 'Oops, reached your limit' error despite not having sent any emails. As backend developers have been mentioned, do I assume this is a glitch behind the scenes? If so, have there been any developments with resolving it?

Thanks

Thank you for reporting and apologies for the inconveniences caused.

Upon checking your account, your counters are fine and do not reach any kind of limits yet. I have cleared your form's caches from our system.

I've also checked your last edited JotForm and see that there are no form limits were specified. 

Are you still experiencing the issue with any particular form?

Please, let us know if the problem still persists.

I look forward to hearing from you soon.

Hi there,

Many thanks for checking this but unfortunately the problem still seems to be occurring. Specifically, it is when we try to forward submissions by email. I am able to do this successfully from our main account, but our Registrar sub-user account is still getting the error. It is the 11+ Application Confirmation Form we are trying to do this with.

Any further help would be greatly appreciated!

Thanks

Hi there,

I checked all of your sub-user accounts and found that the account called "registrarsas"'s status has changed as "Dormant" (It have to be "Active"). That's why, it was getting an error. Now, I changed its status as "Active".

Please, check its last state on your side and let us know the results.

Thanks.