Conditional logic problems

  • pianobook
    Asked on November 27, 2015 at 4:52 PM

    I'm having problems getting the conditional logic to work. When I check certain checkboxes, that brings up certain radio buttons. Clicking on a radio button brings up certain text, text boxes, etc. Then I change my mind and click a different checkbox, which hides the previously shown radio buttons. However, the text and text boxes made visible by the previously-chosen radio buttons are still there. Why don't they disappear along with the radio buttons?

    To be specific, referring to my form, in Preview mode:

    When I check Include: Market Value

    and choose Market Value Type: Fair Market Value

    and choose Market Value Method: Comparable Brand (1)

    Then texboxes Comparable Brand/Model 1 and Comparable Price 1 appear, along with two relevant text bullet points under the Fair Market Value text below it.

    Then I change my mind and choose Market Value Type: Salvage Value Only. This causes Market Value Method to disappear, along with its radio buttons. However, the two Comparable Brand/Model/Price textboxes and the two associated bullet points are still there.

    The same thing happens regardless of which Market Value Method I choose. Each has certain textboxes and text associated with it that don't disappear when the Market Value Method field disappears.

    What am I missing?

  • jonathan
    Replied on November 27, 2015 at 5:10 PM

    In your jotform https://form.jotform.com/53246037465153   you can set in Preferrences the 'Clear on Being Hidden Fields' as the option in 'Clear Hidden Field Value' settings.

    Conditional logic problems Image 1 Screenshot 20

    This will reset everything by clearing the values of Hidden fields.

    Here is a test form https://form.jotform.com/53306237410950?

    Try the same preview steps described on the form. Check if the Condition Logic now works as intended.

    Hope this help. Let us know if you need further assistance.

  • pianobook
    Replied on November 27, 2015 at 5:15 PM

    It works! Thanks.

  • jonathan
    Replied on November 27, 2015 at 5:19 PM

    Thank you for the confirmation that it works now. 

    Contact us again anytime for any assistance you need on JotForm.

    Cheers