The system is unable to find my account under my name or email

Not quite sure if I understand you correctly, I see you are already logged in when you posted this reply.

Your username is cbates17 which is associated with email address s****y46@***c.org.

If you are still having problems on this, please do provide us more details. You can also perform a password reset as long as you have accessed to the email address associated with the account.

We'll wait for your response.