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veinternationalAsked on December 11, 2015 at 12:48 PM
This is happening with two of my forms. I haven't encountered this yet and when I searched around it looks like an issue that needs to be fixed on JotForm's end. If there's a solution I can put in place, please let me know.
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Jeanette JotForm SupportReplied on December 11, 2015 at 5:12 PM
You must update the Embed code you are using, I just tested the direct link and it works, so it appears you have the incorrect one , so simply grab a fresh embed code and that should solve the issue.
https://form.jotform.com/53416360301948
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veinternationalReplied on December 11, 2015 at 5:30 PM
This was the error message I received when testing the form from the Preview Form view on JotForm.
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SammyReplied on December 12, 2015 at 5:06 AM
I tested you form in the form builder preview mode and it was loaded correctly without any issues, could you try loading the form in the preview mode again.
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veinternationalReplied on December 13, 2015 at 9:19 PM
The issue appears upon attempting to submit the form, not when previewing the form.
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Ashwin JotForm SupportReplied on December 14, 2015 at 8:57 AM
Hello veinternational,
I did check your form #53416360301948 and did not find any issue with that. I was able to send a test submission successfully. Please check the screenshot below:
Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.
We will wait for your response.
Thank you!
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veinternationalReplied on December 14, 2015 at 5:55 PM
Issue is still occurring with https://form.jotform.com/53444485720962?
This form is not embedded anywhere yet and the issue occurs when I'm testing the form from the preview view.
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Kevin Support Team LeadReplied on December 14, 2015 at 9:55 PM
Hi,
I was able to replicate your issue as well, however, this message only is shown when a form is disable, I cloned your form and when trying to submit it I got the same message, I have disabled my form and then enabled it again, after doing it I was able to submit the form without any issue :
Please, refer to this guide in order to know how to Enable/Disable a form : http://www.jotform.com/help/180-How-to-Enable-Disable-a-Form
This is my cloned form : https://form.jotform.com/53478623210957
Please, try it and let us know if it works for you.
Regards.
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veinternationalReplied on December 15, 2015 at 11:34 AM
That worked! Thanks for the help. May I recommend an update that has a more visible notification when a form is disabled from the admin dashboard? It's not as obvious when it's hidden in the drop-down and when multiple people have access to one account, it would be a nice feature.
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Ashwin JotForm SupportReplied on December 15, 2015 at 12:11 PM
Hello veinternational,
On behalf of my colleague, you are welcome.
Please be noted that when a form is disabled, the appearance of the form changes in the "My Forms". Please check the screenshot below:
Thank you!